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ActiveCare Medical is dedicated to providing all of our dealers the products and service they require as quickly and simply as possible. So that you will know exactly what to expect from us, we pledge the following to you:
• We will consistently offer high quality products at a great price.
• We will always be easy to do business with. No complicated pricing schemes, confusing ordering information, or deceptive warranty claims.
• We will eliminate your risk. We will offer any first-time buyer of our products an unconditional 30-day, money back guarantee. If you are not delighted with the product, return it—in sellable condition and in the original box—within 30 days (dealer pays return freight) and we will credit your account 100%.
• We will ship all orders on standard ActiveCare products the same day if the orders are received by 3:00 p.m.
• We will ship any part covered under warranty, on any current product, within 48 business hours from time of order.
• We will consistently give you unconditional, personalized and friendly customer service. Your dedicated Customer Care Specialist will be knowledgeable about product features, benefits and specifications as well as reimbursement information.
• We will keep our owners manuals and service manuals on our web site.
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